Terms of Service

These Terms are a contract between you and Zeevaa (“we”, “us”) covering your use of Studio Zeevaa — the application, the documentation, the public assistant pages, the embeddable widget and the API (together, the Service).

You accept them by creating an account or by using the Service. If you are accepting on behalf of an organisation, you confirm you are authorised to bind it, and “you” means that organisation.

You must be at least 16 and legally able to enter a contract. The Service is intended for business use.

Studio Zeevaa lets you build assistants that answer from material you supply — documents, catalogues and instructions — and publish them on a shareable link, as a widget on your own site, or behind our API. It can speak and transcribe, search your data, call tools you configure, and run automations in response to a conversation.

We may change, add to or discontinue features. Where a change would materially reduce a paid function you rely on, we will give reasonable notice, and you may cancel and receive a pro-rata refund of anything you have prepaid for the unused remainder of the term.

• Give accurate registration details and keep them current. Accounts are for a named person; do not share credentials.
• You are responsible for everything done under your account and by everyone you invite into your workspace, including their compliance with these Terms.
• Keep your credentials and API keys secure. Tell us promptly at contact@zeevaa.ai if you suspect unauthorised access. Keys can be revoked from the dashboard at any time.
• An API key belongs on your server. A key placed in browser JavaScript is visible to anyone who opens developer tools, and usage on a leaked key remains yours.

• Plans, limits and prices are set out on our pricing page, which forms part of these Terms.
• Fees are stated in US dollars and exclude sales tax, VAT, GST and similar charges, which are added where they apply to you.
• Paid plans renew automatically at the end of each period — monthly or annual, as chosen — until cancelled. Cancel any time from the dashboard; cancellation takes effect at the end of the period you have already paid for.
• Upgrades take effect immediately and are prorated. Downgrades take effect at the start of the next period, and any resulting excess content or assistants may become read-only until you are back inside the new plan limits.
• Except where these Terms or the law say otherwise, payments are non-refundable, and we do not refund partial periods.
• We may change prices with at least 30 days’ notice before the change applies to your next renewal.
• If a payment fails we may suspend paid features after notice and a reasonable chance to fix it. Your data is not deleted during a payment-related suspension.

The free plan is provided as it is, carries lower limits, and may be changed or withdrawn. Credits granted on it have no cash value, cannot be transferred or refunded, and may be withdrawn if the account is used abusively. We may suspend a free workspace that has been inactive for an extended period, after telling you first and giving you a chance to export your content.

Everything you put into the Service — documents, catalogues, instructions, configuration — and everything your assistants generate for you is your content. You keep all rights in it. We claim none.

You grant us a limited, non-exclusive, worldwide licence to host, store, transmit, index, embed and display your content, and to send the relevant parts of it to the model and voice providers described in our Privacy Policy — strictly to operate the Service for you, and for no other purpose. The licence ends when the content is deleted.

We do not train models on your content. We use model and voice providers under API terms that do not permit training on what is submitted through them.

You are responsible for making sure that:

• you have the rights to upload what you upload and to have it processed this way;
• your assistants and their instructions comply with the law that applies to you, including any duty to tell people they are talking to software;
• where your content contains personal information, you have a lawful basis for it — you are the controller, and we process it on your instructions.

You can export or delete your content at any time from the dashboard.

The Service can be run on provider credentials you supply — your own model, voice or webhook keys — and can call systems of yours through tools and automations you configure.

• Where you use your own keys, the provider bills you directly and their terms apply between you and them. We are not responsible for their availability, pricing or output.
• Where an automation calls your systems, you are responsible for what it does there. Give it the narrowest credential that works.
• Third-party providers may change or withdraw a model. Where that happens we will migrate to a comparable one where we reasonably can.

You may not use the Service, or let anyone use it, to:

• break the law, or infringe anyone’s rights;
• upload content you have no right to, or personal information you have no lawful basis to process;
• impersonate a person or organisation, or present an assistant as a human where doing so would deceive someone to their detriment;
• generate or distribute malware, phishing, spam, or material that sexually exploits children;
• harass, threaten or defame, or produce content that incites violence or unlawful discrimination;
• give unsupervised medical, legal or financial advice that a person would reasonably rely on without a qualified human in the loop;
• probe, scan or attack the Service, evade a rate limit or quota, or access another workspace’s data;
• resell, sublicense or white-label the Service as your own platform without a written agreement with us;
• reverse engineer the Service, or use it to build a competing product, or to benchmark it for public comparison without our consent;
• use it as a bulk speech-synthesis, embedding or scraping backend rather than to hold conversations.

Report abuse to contact@zeevaa.ai.

Assistants are built on language models. They are designed to answer from your material and to say they do not know rather than invent — but they can still be wrong, incomplete or misread a question, and the same question can produce different answers.

• Output is not professional advice, and is not a substitute for human judgement where the stakes warrant it.
• Review output before relying on it, publishing it, or acting on it in a way that affects someone.
• Output may not be unique. Another user may receive something similar, and we make no claim that output is original or protectable.
• You are responsible for what your assistant says to your visitors, in the same way you are responsible for what is written on your website.

We aim for the Service to be available continuously, but it is provided without an uptime commitment unless you have a written agreement that includes one. Planned maintenance is announced in advance where practical. Support is by email at the level your plan sets out.

Limits protect everyone using the Service. API usage is currently capped at 60 requests a minute per key, with tighter ceilings on speech synthesis and transcription; every response carries X-RateLimit-* headers so you can back off before you are refused. The published assistant surfaces carry their own limits, which the operator sets.

These are defaults, not architecture — write to us if you need more. What we ask is that you honour a Retry-After rather than retrying in a tight loop, and that you do not attempt to spread usage across keys or accounts to get around a ceiling.

The Service, its software, design, documentation and brand are ours and our licensors’. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, and nothing more. Feedback you send us we may use freely and without obligation, and it will not identify you.

Each of us may learn non-public information from the other. Each will use it only to perform this agreement, protect it with at least reasonable care, and not disclose it except to people who need it and are bound by similar duties. This does not cover information that is public through no fault of the receiver, or that must be disclosed by law — in which case the other party is told first where that is lawful.

Our handling of personal information is described in the Privacy Policy, which forms part of these Terms. For content in your workspace you are the controller and we are your processor. If you need a data processing agreement or the current list of sub-processors, write to contact@zeevaa.ai.

You may stop using the Service and close your account at any time. We may suspend or terminate an account if:

• these Terms are materially breached and not fixed within 14 days of notice;
• use of the Service threatens its security, integrity or availability — in which case suspension may be immediate and notice follows;
• we are required to by law; or
• fees remain unpaid after notice.

On termination, access ends and your content is deleted in line with the retention periods in the Privacy Policy. For 30 days after termination we will, on request, give you a reasonable opportunity to export your content — so export it before you close the account, not after. Clauses that by their nature should survive (content ownership, confidentiality, disclaimers, liability, indemnity, governing law) do.

To the fullest extent the law allows, the Service is provided as is and as available, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted, error-free, secure, or that output will be accurate or complete. Some jurisdictions do not allow certain exclusions, in which case they do not apply to you.

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, however caused.

Our total liability arising out of or relating to the Service is limited to the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, and (b) US$100.

Nothing here excludes liability that cannot lawfully be excluded — including fraud, and death or personal injury caused by negligence.

You will defend and indemnify us against third-party claims and the resulting costs arising from your content, your assistants and what they say, your use of the Service in breach of these Terms, or your breach of law or of anyone’s rights. We will tell you promptly of any such claim and let you control the defence, and you will not settle in a way that admits fault on our part without our consent.

We may update these Terms. The date at the top always reflects the current version. For a material change we will give at least 30 days’ notice by email or in the app; continuing to use the Service after it takes effect means you accept it, and if you do not, you may cancel before then and receive a pro-rata refund of any unused prepaid term.

These Terms are governed by the laws of the jurisdiction in which Zeevaa is established, without regard to conflict-of-law rules, and the courts of that jurisdiction have exclusive jurisdiction over disputes — except that either party may seek injunctive relief anywhere to protect its intellectual property or confidential information. If you are a consumer, this does not deprive you of the protection of mandatory law where you live.

Before filing anything, please write to contact@zeevaa.ai and give us 30 days to resolve it. Most disputes end there.

• Entire agreement. These Terms, the Privacy Policy and the pricing page are the whole agreement between us on this subject.
• Severability. If a clause is unenforceable, the rest stands.
• No waiver. Not enforcing a right once does not waive it.
• Assignment. You may not assign these Terms without our consent; we may assign them in a merger or sale of assets.
• Force majeure. Neither party is liable for delay caused by events beyond its reasonable control.
• No agency. Nothing here creates a partnership, joint venture or employment relationship.

Legal notices, support requests and security reports all reach us at contact@zeevaa.ai. A notice under these Terms is given when it is sent to that address, or to the account email we hold for you.